Warranty policy

1.WARRANTY PERIOD 

1. Trendy Taps products carry a 5-year warranty against manufacturing defects.
2. Filters, cartridges, and other consumable parts are not covered under warranty.

2.WARRANTY CONDITIONS 

1. The warranty is only valid if the product is installed by a qualified and registered trade professional.
2. Trendy Taps will not be held liable for any products that may be faulty due to incorrect installation.

3.EXCLUSIONS 

   The warranty shall be void for the following reasons: 

1. Inability to provide proof of purchase
2. Products not installed by a qualified plumber
3. Products not installed according to relevant local, national SANS regulations and by-laws
4. Products not installed in accordance with the manufacturer’s installation instructions
5. Fitting of other devices to the outlet of the tapware
6. Products used for incorrect applications, non-potable water, etc.
7. Damage due to inadequate flushing of the system before use
8. Service or repairs with non-approved and non-compliant replacement parts
9. i. Damage to products due to exposure to caustic or corrosive substances or environments, including exposure to sea side and coastal conditions.
10. Failure to clean and maintain the product as per manufacturer’s instructions
11. Any damage which arises from installation or post-installation use
12. Normal wear and tear

4.CLAIM PROCESS 

1. Damaged, defective, or incorrect goods must be reported within 14 days of delivery.
2. Contact Trendy Taps at info@trendytaps.co.za for warranty claims.
3. Include photos or videos in emails or via WhatsApp to 072 219 48631 for warranty claims.
4. Trendy Taps will replace defective items at its own expense.

5.LIMITATIONS 

1. This warranty is limited to repair or replacement of defective products at Trendy Taps’ discretion.
2. Trendy Taps is not responsible for any incidental or consequential damages.